At Lisa B's we make personalized gift giving easy, fast and letter perfect! We guarantee it! Each item is inspected to make sure it meets our high quality standards before it is personalized and again after it is persoanlized for accuracy. All this is done before it is shipped to you.
Lisa B's guarantees all of its products from defects. If you find a quality defect in the product you have purchased you may return it in new condition and in its original packaging within 14 days of receipt. Lisa B's will gladly exchange the item for you once the item has been shipped back to us. Understandably personalized products cannot be returned. Cancellation of your order is not possible as it is entered into the production system right away. There is no refund on shipping costs.
We certainly understand that everyone makes mistakes, so please review your personalized information before you submit your order to us. Please check the spelling of names, and make sure that all dates are correct! If you have a question about your personalization please do not hesitate to contact us at firstname.lastname@example.org. We will gladly and promptly answer your questions. If for some reason Lisa B's makes a mistake we will replace the item for you once we have received the defective item from you.